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Call: 1800 103 6121
Email: [email protected]

Openings for the position of CRM Executive

About The Role:

Ustraa is looking for bright young people to join our customer care team. The job would involve handling customers concerns over E-mail, chat & phone. E-commerce experience would be appreciative.

If you have good communication skills, patience personality, proactive problem-solving attitude, enjoy working in team and keen to make the Indian men look good, then do get in touch with us. We offer a great work environment and opportunities for personal growth.

Who Can Apply?

  • 1-2 years’ experience in customer relationship
  • Excellent knowledge of writing mails and call handling
  • Excellent communication skill to handle customer grievances smoothly
  • Experience in E-commerce will be appreciated
  • Ability to work in dynamic work environment

Key Responsibilities:

  • Handling outbound and inbound calls
  • Providing on time support and communication to customer within TAT
  • Handling customer query after delivery of order & Helping them with status of their orders/returns
  • Monitoring customer complaints & managing customer retention and satisfaction
  • Understanding customer concern and to help them solving their query with their satisfaction
  • Communicating with customers through various channels, mails, chat, calls, social media
  • Ensuring seamless communication with team to keep high moral and low chances of mistake
  • Efficiently managing returns of customers to win their loyalty with satisfaction

 

Interested? Send us your resume on [email protected].

 

Happily Unmarried, because we didn't like the way grooming products are made and sold to women. Hence, we decided to do something about it! We've been doing fun lifestyle stuff for a while but now we've decided to make the grooming space more interesting.

Happily Unmarried is India's coolest youth lifestyle brand. We are irreverent, desi, fun and forever young.

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