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Ustraa Subscription Plans Cancellation Policy

Subscribe to Ustraa's subscription plan and get hassle free deliveries of grooming supplies anytime at home or wherever you wake up. We don't want you to waste time ordering supplies, when there are so many places to visit, so many beers to taste, so many women to date...you get the drift.

You can cancel you subscription plan anytime you wish to by going to 'My Subscription' section in your profile. The 'Cancel' option is available only if you have purchased any subscription plan.

Depending upon when you cancelled your subscription plan, you would be eligible for a set refund amount. We are listing down the various cancellation cases and the refund amount that you would receive in each case:


Subscription Plan
4 Products in Every Shipment
3 Products in Every Shipment
Subscription Plan Price
₹2,544
₹1,897
Subscription Plan Cancellation Cases
Refund Amount
Refund Amount
Subscription plan is cancelled within 15 days after first shipment is delivered.
₹2,544
₹1,897
Subscription plan is cancelled after 15 days after first shipment is delivered but before 2nd shipment is shipped.
₹1,246
₹998
Subscription plan is cancelled after 2nd delivery is shipped but before 3rd delivery is shipped.
₹348
₹299
Subscription plan is cancelled after 3rd delivery is shipped
NA
NA

Please note the exceptions in our Cancellation Policy:

(a) You requested all your 3 shipments within 15 days after order date. Now you wish to cancel the subscription.

In this case, you would not be eligible for any refund.

In case you do not like a product and let us know with 15 days after delivery of your last shipment, we shall send you a replacement from the pool of products available under our subscription plans.

Please note that after 15 days post your last shipment is delivered, no product replacement request shall be entertained.

(b) You requested your 2 shipments within 15 days after order date. Now you wish to cancel the subscription.

In this case, you would be eligible for cash refund as per applicable cases:
(i) You have a plan with 3 products in every shipment: you would get Rs. ₹1,246
(ii) You have a plan with 4 products in every shipment: you would get Rs. ₹998

In case you do not like a product, we shall send you a replacement from the pool of products available under our subscription plans.

Please note that after 15 days post your 2nd shipment is delivered, no product replacement request shall be entertained.

(c) You wish to return the products and cancel subscription after your 2nd shipment is delivered.

In this case, you would be eligible for cash refund as per applicable cases:
(i) You have a plan with 3 products in every shipment: you would get Rs. ₹348
(ii) You have a plan with 4 products in every shipment: you would get Rs. ₹299

In case you do not like a product and let us know within 15 days after 2nd shipment is delivered, we shall send you a replacement from the pool of products available under our subscription plans.

Please note that after 15 days post your 2nd shipment is delivered, no product replacement request shall be entertained.

(d) You wish to return the products and cancel subscription after your 3rd shipment is delivered.

In this case, you would not be eligible for any refund.

In case you do not like a product and let us know within 15 days after 3rd shipment is delivered, we shall send you a replacement from the pool of products available under our subscription plans.

Please note that after 15 days post your 3rd shipment is delivered, no product replacement request shall be entertained.

(e) You had used Credits and/or Discount Coupon Codes while purchasing the subscription plan.

In this case, you would not be eligible for any refund.

In this case, the cash refund that you get would be after adjusting the Credits and/or Discount amount.


In case you have any questions, feel free to call us on 1800 3000 7347/5887 or write us at [email protected] We would take care of you.

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Help

Want a helping hand?

1. What is USTRAA?

A: USTRAA is men's grooming range by Happily Unmarried.

2. Why is USTRAA's section different on Happily Unmarried's website?

A: We felt Ustraa required your undivided attention. Hence, we gave it an exclusive space on our website.

3. How do I go back to Happily Unmarried products?

A: Just click on the link here. Btw, you can also click on the link on top right corner of this page.

4. What places do you ship to?

A: We ship our orders across India.

5. How long would my order take to reach?

A: 4-5 working days via Standard Delivery.

6. Can you ship my order within 1 day?

A: Yes, we offer Next Day Delivery at selected pincodes.Read More

7. My question is still not answered?

A: Please use the 'CONTACT US' section in this Help tool.

You can also call Us! (10 AM - 6 PM, Mon-Fri)